Cloud Telephony

Now that we are staffing up for PEN, the HR department has asked me which city to recruit in.  It’s hard to have an opinion about this.  I am based in South Florida, the developers are in Chicago, and I expect the Sales and Training staff to be on the road.  The real answer is – wherever you find the talent.

When I did this job for MenuVantage I was physically in the office, but on the phone all day.  The sysop job requires no physical presence – Lynn McLennan was doing it from Europe.

Most of the work in advanced economies will be done by networks of itinerants, who gather from hither and thither, do their thing, and disband. — Tom Peters

Tom Peters, in The Tom Peters Seminar, writes that eventually all workers – or at least all “knowledge workers” – will be free agents working out of their homes. Sprint has already turfed 15,000 workers out of its offices.  This creates a new opportunity for cloud telephony.

Let’s say that I recruit one of my old pals, already a remote worker for MenuVantage.  We will have to disconnect his AltigenVoIP phone from their on-premise PBX, and then ship him a Packet8 phone for ours.  If we were all connected to the same multi-tenant virtual PBX, though, changing jobs would mean simply changing his profile online.

Dragon and Phoenix

Shown here is a woodcut of a dragon and a phoenix.  In Chinese tradition, they represent action and reflection, respectively.  American managers typically prize execution above all, with the result that they are poor planners.  Working in Europe, I found just the opposite.  It is rare to find a manager who is truly talented at both.

Deming saw planning and execution as a cycle.  You take some action, and then gauge the results before acting again.  Management consultants use a four-stroke cycle called Plan, Do, Study, Act (PDSA).

Note how the dragon and phoenix circle each other in the woodcut, like yin and yang.  If you studied management, you may be aware that the Deming cycle dates back to 1938.  You may not have known that it dates back to the Ming dynasty.