Cloud Telephony

Now that we are staffing up for PEN, the HR department has asked me which city to recruit in.  It’s hard to have an opinion about this.  I am based in South Florida, the developers are in Chicago, and I expect the Sales and Training staff to be on the road.  The real answer is – wherever you find the talent.

When I did this job for MenuVantage I was physically in the office, but on the phone all day.  The sysop job requires no physical presence – Lynn McLennan was doing it from Europe.

Most of the work in advanced economies will be done by networks of itinerants, who gather from hither and thither, do their thing, and disband. — Tom Peters

Tom Peters, in The Tom Peters Seminar, writes that eventually all workers – or at least all “knowledge workers” – will be free agents working out of their homes. Sprint has already turfed 15,000 workers out of its offices.  This creates a new opportunity for cloud telephony.

Let’s say that I recruit one of my old pals, already a remote worker for MenuVantage.  We will have to disconnect his AltigenVoIP phone from their on-premise PBX, and then ship him a Packet8 phone for ours.  If we were all connected to the same multi-tenant virtual PBX, though, changing jobs would mean simply changing his profile online.

Author: Mark Virag

Management consultant specializing in software solutions for the auto finance industry.

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