Thanks to the people who responded to my query on Linked-In. I am still learning about the systems used by my customers in the vehicle service contract (VSC) market. Most, it seems, have homegrown AS/400 systems. I have also gotten referrals for Sirius and Stone Eagle. Please comment here, and tell me what system you are running, whether COTS or custom, and what the platform is. Thank you.
Virag Consulting 